Building Your Solid Sales Foundation
This is the very first and most important part of this entire training. We know that nothing can be build without a strong foundation and becoming a expert in sales is no different. This foundation is built upon the knowledge of your product, your customer, and your personal capabilities. We dive into your company + culture and new ways to train on product. You will learn how to identify the 3 different types of customers and win them over. Lastly, you will learn why knowing yourself is just as important as the customer.
First Impressions & Building Their Trust
You'll learn how to find exactly what the customer needs by using or misusing 3 types of questions. Utilizing the right questions is a significant sales tool that can open up your customer and build your credibility. We'll also cover active listening so that your customer feels understood and heard, not pushed!
How to Break Through with the Right Questions
Learn how to create a welcoming impression in less than 7 seconds and how to “break the ice” with your customer. You will learn the #1 thing to avoid when a customer walks in and the most valuable step we MISS before we ever start talking to them.
Becoming the Expert Your Customers Need
This is where the sale takes a turn from establishing a relationship to creating a sale. Discover the delicate dance of finding your customer’s needs and presenting your products without being pushy. You’ll learn how to sell the benefit, speak their language, and appeal to their senses.
Getting Comfortable Closing the Sale
We’ll talk about ways to identify when your customer is finished and how to “close” the transaction. There are many key moments to up-sell before the sale ends. We’ll also discover different ways to drive & motivate your team to reach your sales goals!
Creating Customer Loyalty and Raving Fans
You’ll learn how to make your customer your new BFF! Discover how to leverage this experience to create repeat business and the necessity of capturing customer information. This is a key opportunity to invite the customer to connect with you beyond this sale that many retailers miss.
Setting Goals and #CrushingThem
You'll recieve a completely done-for-you template for tracking your sales goal daily, weekly, monthly, and year after year. Learn how to set goals with intention and that motivate you and your staff every day. You can't know what kind of sales you can reach if you don't know how to measure where you are and where you want to be! This template will take you every step of the way, year after year!